TeleSolv Consulting has an immediate opportunity to work with the Federal Government as a Help Desk Specialist in support of the Peace Corps. We are seeking dedicated and motivated Customer Service Representatives to provide world-class support to the public. This is a fully remote position MUST live in the Miami area. Candidates will work directly with the public, handling inquiries, sharing approved information, and ensuring professional and timely responses
Duties / Responsibilities:
- Provide courteous, prompt, and accurate responses to public inquiries, following established protocols and procedures.
- Share only approved and verified information with the public, ensuring that all communication is clear and compliant with company policies.
- Handle inbound and outbound customer service interactions via phone, email, or chat in a timely and professional manner.
- Document all interactions accurately in the company's system for tracking and auditing purposes.
- Stay up to date with any changes to procedures, FAQs, or relevant information that needs to be shared with customers.
- Work collaboratively with internal teams to escalate and resolve any issues beyond standard scope.
- Maintain confidentiality and follow all required data protection guidelines during customer interactions.
Minimum Requirements:
- U.S. Citizen
- High school diploma or equivalent from an accredited educational institution.
- At least one (1) year of experience in a customer service role, ideally in a high-volume or public-facing environment.
- Strong written and verbal communication skills, with a focus on delivering clear and accurate information.
- Proficiency in basic computer applications and the ability to navigate multiple systems while maintaining focus on the customer.
- Ability to remain calm, professional, and solution-focused during high-stress situations.
- Self-discipline and time management skills, necessary for working independently in a remote setting
Preferred Requirements:
- Returned Peace Corps Volunteers (RPCV) are highly encouraged to apply, but this is not required.
- Experience working in a virtual team or prior remote work experience is a plus.
- Bilingual (English/Spanish) candidates are preferred due to the diverse customer base.
